Refund Policy
Return Policy
Customer satisfaction is our goal!
WESFACE offers a 30-Day Return guarantee.
If you are unhappy with your purchase, please feel free to contact us for return / refund / cancel / exchange.
How To Apply Return/Refund
1. If you believe you have received defective or incorrect products, please report via email within 30 days upon receipt. Please provide detailed descriptions, pictures, and videos in report email toSERVICE@WESFACE.COMis helpful in accelerating the return/refund process.
2. Our customer service team will respond to you within 1-2business days.
3. If you need to return, please return the productsaccording to our instructions and emailus return proof in the form of the tracking number and a valid return receipt.
4. Once we have received the returned products, we will contact you and process an exchange or a refund within 1-3business days.
Return
1. Kindly note that we DO NOT provide shipping labels.
2. Please return your package via USPS Flat Rate shipping with a tracking number for convenience, as we are not responsible for loss of package or stolen package. We will not issue return credit without proof of receipt and delivery. You may be responsible for covering shipping feefor return productsand shipping fee must be prepaid.
Refund
1. Refund will be processed and automatically returned to your original method of payment in 3-10 working days.
2. If the return is due to the buyer's problems(such as don't likeor want, ordering wrong products or sizes), we may remove approximately $20 from your refund as restocking fee or handling fee.
3. The $20 fee may also be charged on orders that are refused by the customer at the time of delivery or returned due to an "un-deliverable" address.
Returnable Products
1. Productsmust be unworn, unwashed, uncut and unstyled (free of any stains from makeup, deodorant, or wear) and with all original tags and their original packaging.If not, the customer is responsible for all incurred fees and no refund will be issued.
2. The incorrect products sent to us will be discarded upon receipt. We reserve the rights to solely define, limit, refuse, and/orreject returns from customers at any time due to:
1) With an irregular or excessive return history, or involving worn, altered, laundered, damaged or missing items, etc.
2) Potential fraudulent or criminal activity.
In these situations, our team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a customer, we must ensure the safety, welfare, and comfort of all our customers.
3. If you return the productswithout contacting us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
Cancel
You can cancel/change your order before your order packed in our warehouse (2 hours upon payment).
Please feel free to contact us at SERVICE@WESFACE.COM for any assistance. We will do our best to help you and reply to all messages within 1 business day. Wesface Hair reserves the right(s) of final interpretation for all the policies here.